After-sale service

After-sale service
Thank you for shopping on our website! To ensure you have a pleasant shopping experience, we provide comprehensive after-sales service. If you encounter any problems after purchasing, please refer to the following after-sales service policy.

1. Return and exchange policy
We provide return and exchange services for all products to ensure that your shopping is worry-free.

Return and exchange conditions:
The product must remain in its original packaging and have not been used.
The return and exchange application must be submitted within 7 days after receiving the product (special products are subject to separate policies).
Returns and exchanges of goods must be accompanied by a shopping voucher (order number or order screenshot, etc.).
Return and exchange process:
Please submit a return or exchange request through my order.
After submission, we will process it as soon as possible and provide a return and exchange address.
After the product is returned, we will process the refund or replacement as soon as possible after confirming that the product is intact and undamaged.

2. Refund Policy

Refund conditions:
If your product meets the return and exchange policy and has been returned, we will process the refund for you within 7 working days.
The refund will be processed through the original payment method, and the specific time depends on the payment channel.
Refund process:
Submit a return request and return the product.
After confirming that the product is undamaged, we will automatically initiate a refund.
After the refund is successful, you will receive a text message or email notification.

3. Quality issues and warranty services

Quality issues, returns, and exchanges:
If there are quality issues with the product (such as damage, missing parts, functional failures, etc.), please submit a return or exchange request within 7 days of receiving the product.
For products that meet quality issues, we will provide free return and exchange services.
Warranty service:
Provide 1-year warranty service. If there are quality issues during the warranty period, you can enjoy free repairs.
Please ensure that the product has not been damaged by human factors during the warranty period, such as falling or water ingress, which are not covered by the warranty.

4. Special product return and exchange instructions

Customized products: Due to their uniqueness, customized products (including engraving, personalized design, etc.) generally do not support returns or exchanges. Please confirm the product details before purchasing.

5. How to contact us

If you have any questions or need assistance with after-sales service, please contact us through the following methods:
E-mail: services@einperr.com
Online customer service: Contact us through the “Online Customer Service” located in the bottom right corner of the website.

6. Precautions

Please ensure that the packaging of the product is intact during the return and exchange process to avoid any damage during transportation that may affect the return and exchange process.
The refund processing time may be affected by the payment channel, please be patient.
We promise to provide you with high-quality after-sales service to ensure a pleasant and worry-free shopping experience. If you have any questions, please feel free to contact us at any time, and we will be happy to serve you!